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Customer Service Representative III - Little Creek VA

Asp Web Solutions Little Creek, VA

A DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION The Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates, and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The CSR will respond to customers using the customer’s preferred method of communication and do so in a courteous and timely manner. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. Qualifications: Education: High School Diploma (minimum) Experience: Four (4) years, or three (3) years with an associate's degree, or two (2) years with a bachelor’s degree related experience in customer service and responding to requests for information; contact center experience preferred. Skills & Abilities: Ability to maintain a Secret Clearance Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests. Knowledge of current CRM systems Knowledge of printer functions, connectivity, and understanding of basic printer/scanning troubleshooting. Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests. Willingness to work under supervision and in a team environment. Experience with documentation using acceptable business methods. Proficient with Microsoft Office programs. Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation, and any future COTS technologies used by the Department of the Navy at no additional cost to the Government. #J-18808-Ljbffr

High salary

Customer Service Representative III - Little Creek VA - Night Shift

Asp Web Solutions Little Creek, VA

A DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION Customer Service Representative III Little Creek, VA - Night Shift Work Only The Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates, and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The CSR will respond to customers using the customer’s preferred method of communication and do so in a courteous and timely manner. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. Qualifications: Education: High School Diploma (minimum) Experience: Four (4) years, or three (3) years with an associate's degree, or two (2) years with a bachelor’s degree related experience in customer service and responding to requests for information; contact center experience preferred. Skills & Abilities: Ability to maintain a Secret Clearance Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests. Knowledge of current CRM systems Knowledge of printer functions, connectivity, and understanding of basic printer/scanning troubleshooting. Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests. Willingness to work under supervision and in a team environment. Experience with documentation using acceptable business methods. Proficient with Microsoft Office programs. Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation, and any future COTS technologies used by the Department of the Navy at no additional cost to the Government. Please send resumes to [email protected] #J-18808-Ljbffr

Work Life Balance

Submarine Quality Assurance Support

United States Army Little Creek, VA

Job Title: Assistant QA Support Job Location: Little Creek, VA Salary: Competitive, Depends on Qualifications Clearance: Secret Travel: CONUS and potential OCONUS Purpose: The purpose of this contract is to provide subject matter expertise through program management, engineering, technical, logistics and knowledge-based services in support of Dry Combat Submersible (DCS) units, Dry Deck Shelters (DDS), Seal Delivery Vehicles (SDV), Shallow Water Combat Submersible (SWCS) and other support equipment to ensure assets are mission ready. Responsibilities (include but not limited to): Assist in the management of Quality Assurance (QA) programs supporting the development, maintenance, and certification of Dry Combatant Submersibles (DCS), Dry Deck Shelters (DDS), Scope of Certification (SOC), Shallow Water Combat Submersibles (SWCS), and other assets assigned to LOGSU-8. Assist in development, planning, coordination, monitoring and evaluation of policy, methodology, procedures, training, and maintenance relative to quality assurance for all assets and future projects involving QA work. Assist in maintaining, tracking, monitoring and training all aspects of the quality assurance program. Provide onsite hands-on maintenance, troubleshooting and technical expertise to meet all program specific requirements. Assist with the QA program requirements for maintenance, materials, and certification for assets assigned in accordance with the Joint Fleet Maintenance Manual (JFMM), SOC Notebook, and other Organizational requirements. Assist with the annual QA internal surveys, ISIC, TYCOM, and NAVSEA QA assessments. Assist with the JFFM and SOC QA Training and Qualifications of all QA division, Repair Department, and Supervisory personnel. Assist with maintaining the Audit, Surveillance and Evaluation program (AS&E) for all facets of QA maintenance programs. Assist with fact finding and critiques after mishaps to identify trends and improve maintenance processes. Travel as required to support on-loads, off-loads and inspections of Naval assets. Assist in coordination with Navy host submarine commands and Oceaneering International. Provide Liaison with the navy and NAVSEA by submitting minor and major Departures of Specification (DFS) and Liaison Action Requests (LAR). Participate in weekly meetings on the current status of the QA program. Develop Formal and Controlled Work Packages (FWPs and CWPs) for maintenance and testing on submarine and submersible systems. Assist with the installation and testing of advanced submarine technology. Evaluate specific deficiencies and the sustainability of submarine and submersible systems and components. Requirements and Education: HS Diploma or GED plus eight (8) years related experience or BA/BS and four (4) years related experience. Minimum eight (8) years of experience with U.S. Navy submarines or submersible platforms. Minimum eight (8) years of experience with submarine mechanical and electrical systems or components. Knowledgeable about the U.S. Navy quality assurance program. Experience with supply chain or inventory management. Secret level Clearance. Prior Military experience preferred. About the company: As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Benefits: Medical Insurance Dental Insurance Vision insurance Short-Term Disability Insurance Long-Term Disability Insurance Supplemental benefits (Cancer and Accident). Employer-sponsored Basic Life Insurance up to $50,000. 401(k) with matching Holidays and Annual Leave: 11 Paid Holidays 120 hours PTO accrual #J-18808-Ljbffr

Customer Service Representative III - Little Creek VA - Night Shift

ASP Web Solutions Little Creek, VA

Job Description Job Description A DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION Customer Service Representative III Little Creek VA - Night Shift Work only The Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The CSR will respond to customers using the customer’s preferred method of communication and do so in a courteous and timely manner. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. Qualifications: Education: High School Diploma (minimum) Associates degree (preferred) Experience Four (4) years, or three (3) years with associates degree, or two (2) years with bachelor’s degree related experience in customer service and responding to requests for information, contact center experience preferred Skills & Abilities: Ability to maintain a Secret Clearance Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests. Knowledge of current CRM systems Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting. Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests. Willingness to work under supervision and in a team environment. Experience with documentation using acceptable business methods Proficient with Microsoft Office programs Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation and any future COTS technologies used by Department of the Navy at no additional cost to the Government. Please send resumes to [email protected] Powered by JazzHR 9yQDCjWFjp

Customer Service Representative III - Little Creek VA

ASP Web Solutions Little Creek, VA

Job Description Job Description A DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION Customer Service Representative III Little Creek VA The Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The CSR will respond to customers using the customer’s preferred method of communication and do so in a courteous and timely manner. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. Qualifications: Education: High School Diploma (minimum) Associates degree (preferred) Experience Four (4) years, or three (3) years with associates degree, or two (2) years with bachelor’s degree related experience in customer service and responding to requests for information, contact center experience preferred Skills & Abilities: Ability to maintain a Secret Clearance Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests. Knowledge of current CRM systems Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting. Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests. Willingness to work under supervision and in a team environment. Experience with documentation using acceptable business methods Proficient with Microsoft Office programs Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation and any future COTS technologies used by Department of the Navy at no additional cost to the Government. Powered by JazzHR DKLYad8pdq

Jobs in Little Creek